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Terms & Conditions

Returns Policy

With a sales receipt

If you are able to provide an original sales receipt as satisfactory proof of purchase, Mr Big Menswear may offer you a repair, exchange or refund on most merchandise . Refunds will be given using your original payment method.

If you have simply changed your mind, Mr Big Menswear may offer you a refund or an exchange provided that the product is in as new condition and the refund or exchange is sought within 28 days of purchase.

If you believe an item is faulty, we may need to send the item back to the manufacturer for assessment to determine whether or not you are entitled to an exchange, refund or repair.

 

Without a sales receipt

If you are unable to provide an original sales receipt as satisfactory proof of purchase, Mr Big Menswear may, at its discretion, provide you with a repair or exchange to the current value of the goods on most merchandise.

Please have photo identification ready so that we can record your name and verify your signature.
Please note Mr Big Menswear has the right to assess the age and condition of returned goods prior to offering a repair or an exchange.

Our Trading hours are -
Monday to Friday: 9am-5pm
Saturday: 9am-3pm

So come on in - or call us on
(02) 4023 1111

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